Frequently Asked Questions

Find answers to common questions about our action figures and collectibles.

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other payment methods available at checkout.

Is it safe to order from your website?

Yes! We use secure SSL encryption to protect your personal and payment information. Your data is safe with us.

Can I cancel or modify my order?

Please contact us immediately at info@yusuco.com if you need to cancel or modify your order. Once an order has shipped, we cannot make changes, but you can return it according to our return policy.

Shipping & Delivery

How long does shipping take?

Domestic orders typically arrive within 3-7 business days. International shipping times vary by location, usually 7-21 business days.

Do you ship internationally?

Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by destination.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this to track your package on the carrier's website.

What if my package is lost or damaged?

Please contact us immediately at info@yusuco.com. We'll work with the shipping carrier to resolve the issue and ensure you receive your order.

Products

Are your action figures authentic?

Yes! We only sell officially licensed action figures from authorized distributors. All our products are 100% authentic.

What brands do you carry?

We carry action figures from Marvel, DC Comics, Star Wars, Lord of the Rings, and popular anime series. Our inventory is constantly updated with new releases.

Are the figures suitable for children?

Most of our action figures are designed for collectors and may contain small parts. Please check the age recommendations on each product page. Many figures are recommended for ages 14+.

Do you sell pre-owned or used figures?

No, we only sell brand new, factory-sealed action figures in their original packaging.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery for items in original, unopened packaging. Please see our Refund Policy for complete details.

How do I return an item?

Contact us at info@yusuco.com with your order number. We'll provide return instructions and a prepaid shipping label.

Can I exchange an item?

Yes! Contact us to arrange an exchange for a different item or size (if applicable).

Account & Privacy

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save your shipping information, and receive exclusive offers.

How do you use my personal information?

We use your information only to process orders and communicate with you about your purchases. We never sell your data to third parties. See our Privacy Policy for details.

Still Have Questions?

If you can't find the answer you're looking for, please don't hesitate to contact us:

Email: info@yusuco.com
Phone: +1 (302) 597-0028
We typically respond within 24 hours!